Shipping Order Processing Time
The shipping order service time of Thuscandles.com is Monday-Friday/7:00AM-5:00PM (EST).
Processing time for shipping orders is 1-3 business days.
Order processing ends at 5:00PM daily and orders placed after 5:00PM will be prioritized starting at 7:00AM the next business day.
Orders are not processed on weekends, your orders for Saturday and Sunday will be prioritized for processing starting at 7:00AM the following Monday.
Delivery Date
Our delivery date is 6-11 business days, of which orders will be processed within 1-3 business days and shipping time is 5-8 business days.
Shipping Time & Freight
For all US orders, we ship using UPS Express. Shipping time is 5-8 business days.
The delivery is free for order over $60. For orders under $60, we will charge a $5.5 delivery fee.
Cancel The Order
After the order payment is successful, the user can check the order status in the account order details.
You can cancel your order within 30 minutes of placing your order.
After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.
Sale Tax & Customs Fees
We ship from 335 Willow Ridge Way, Avondale Estates, Georgia, and aromatherapy candles will be shipped from there after your order.
We know that the continental United States is a market with extensive demand for aromatherapy products. Aromatherapy candles are growing in popularity in the United States, and there is a growing focus on creating a comfortable, relaxing home environment.
Therefore, we want to focus our products on meeting the needs of consumers in the continental United States, so currently we only support orders in the continental United States, so there is no customs fee.
The sales tax is the responsibility of the customer and is not borne by the merchant, thank you for your understanding.
Sign For Receipt
(1) We hope that you sign for it yourself. If someone else signs for it, please ensure that your package will not be lost.
(2) Please check whether the package and aaromatherapy candless are intact before signing.
If the aromatherapy candless is damaged or scratched or melted, please reject it and promptly contact our customer service staff Shankira Tolbert by email [email protected], we will promptly arrange a replacement or refund for you, thank you.
Contact Information
If you have any questions about Shipping Policy, please contact our customer service staff Shankira Tolbert by email [email protected], we will reply you within 24 hours, thank you.